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Yes. Unlike many luxury retailers, we believe you should never be penalized for shopping an archive sale. Items purchased during our bi-annual sales are subject to the exact same 30-day return mandate as our core collections.
If you return an item that was paid for partially or entirely with a Tinyo Gift Card, the refunded amount will be credited back to your digital Gift Card balance first. Any remaining refund amount will then be credited to your secondary payment method.
Our garments undergo rigorous quality control. However, if you receive a flawed piece, please contact our concierge team immediately with photographic evidence. We will arrange an expedited replacement and a complimentary priority return label.
If you require a different size, we recommend initiating a standard return for a refund and simultaneously placing a new order for the correct size. This guarantees the item won't sell out while your return is in transit.
Once our quality assurance team receives and inspects the returned garments (typically within 48 hours of arrival), your refund is immediately processed. Please allow 3-5 business days for the funds to clear back to your original payment method.
Log into your account, select 'Initiate Return' next to the relevant order, and choose the items you wish to send back. A prepaid, printable courier label will be generated instantly. Package the items securely in their original bespoke packaging.
We offer a generous 30-day return window from the date of delivery. To qualify for a full refund, garments must be unworn, unwashed, devoid of any odors, and possess all original Tinyo and designer tags still attached.