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A digital receipt is immediately emailed upon purchase. If you require a formal VAT invoice for accounting purposes, simply navigate to your Order History, select the order, and click 'Download Official Invoice' (PDF format).
Declines are entirely handled by your issuing bank. Common reasons include mismatched billing addresses, triggered fraud algorithms for international purchases, or insufficient funds. We recommend contacting your bank's authorization department to clear the transaction.
For UK orders, children's clothing is zero-rated for VAT. For EU orders, local VAT rates are applied dynamically at checkout based on your delivery destination. You will always see the fully landed cost before completing your purchase.
Our fulfillment team operates with extreme velocity. You have exactly a 30-minute window after placing an order to modify sizes or cancel it entirely via your Account Dashboard. After this window, the order enters the picking phase and cannot be altered.
Tinyo accepts all major credit cards including Visa, Mastercard, and American Express. All transactions are securely routed through our PCI-compliant Securepaycard widget. We do not store your raw card details on our servers at any time.